Blantyre Water Board (BWB) has assured its customers of improved customer care following a training the parastatal organised for its meter readers and customer service officers.
BWB public relations officer Priscilla Mateyu said this on Saturday at Hapuwani Village Lodge in Mulanje on the sidelines of customer care training for some of its staff.
The training came against the backdrop complaints from the water suppliers’ customers that they are not treated well by their staff.
“We have tried to put in place several measures and one that is happening at the moment is the training in customer care service.
“We are training our meter readers [disconnection staff] and customer service officers in customer care training. We have had an outcry from our customers, complaining on how they are treated when they come to our different offices,” said Mateyu.
She said the training is part of the wider solution to address their customers’ complaints.
“I think the delivery of service will be excellent unlike in the past,” she said.
BWB was established in January 1929 after the construction of Hynde Dam Scheme.
