Be alert against fraudsters, Centenary Bank warns customers

Centenary Bank Limited has advised its customers to stay vigilant against impostors trying to defraud them.

In an interview, the bank’s head of risk Sylvester Chalira said customers should be alert against fraud attempts.

He said: “Centenary Bank has recently become aware of fraudulent activities involving individuals impersonating Centenary Bank employees. These fraudsters are creating WhatsApp groups requesting cash as processing fees for loans.

“They also contact unsuspecting individuals through phone calls, e-mails or messages, claiming to be bank representatives and attempt to deceive them into revealing sensitive information or transferring funds to the fraudsters.”

Chalira further advised the bank’s customers to safeguard their money by keeping their mobile, Internet and agency banking as well as automated teller machine (ATM) cards passwords safe.

“Customers should also check their surroundings when transacting at ATMs to ensure that no one is observing them entering their personal identification number,” he said.

Chalira advised customers to call the Centenary Bank toll-free number 358 if they suspect their account has been compromised and to report the incident to the police.

Centenary Bank currently has 14 branches nationwide, including Blantyre, Lilongwe, Mzuzu, Zomba, Mangochi, Dzaleka, Madisi and Kasungu.

It also has over 300 agents, 30 ATMs, three forex bureaus and a microfinance division.