Business Unpacked

Now, that’s customer care!

In one of my entries late last year I said that if customer care is defined as a system in…

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Give customers their freedom

Ever imagined how life would have been like without communication? It is a fact that cellphones have become such a…

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Wow, going hi-tech at last?

This sounds refreshing and a step in the right direction. Our two humble airports, Chileka (International?) in Blantyre and Kamuzu…

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So, it was trial and error?

It takes a man to say sorry and in the same breath, I applaud Malawi President Joyce Banda for her…

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