Lilongwe City Council (LCC) chief executive officer Richard Hara says the council plans to revamp its service delivery system.
Speaking on Wednesday at the end of a media tour the council organised, Hara said the city can regain its glory.
“Of course, we still lack equipment, personnel and funding to match the growing demand in services courtesy of the city’s ever-growing population. But these challenges are not new and chances are they may stick with us for long. We just need to adopt some innovative ways,” he said.
Hara said not all challenges can be solved through extra financial injection.
“I think these other challenges just need a change in our approach to work if we are to satisfy the demands of our clients. But that doesn’t mean to say that we have enough,” he said.
Hara disclosed that the council plans to introduce double shifts at its refuse collection and dumping section to enhance efficiency.
“We also need to put service delivery ahead of expenditure on administration as has been the case. But people should bear with us as this is a gradual process,” he said..
